Privacy Policy
Last updated: 19 September 2026
This Privacy Policy explains how Portugal Yacht Charters, operated by Estrelas e Caravelas, Unipessoal, Lda., collects, uses and protects personal data when you use this website, request availability or proceed with a booking.
1. Who we are
Brand: Portugal Yacht Charters
Company: Estrelas e Caravelas, Unipessoal, Lda.
Address: Avenida José da Costa Mealha 162, 1.º D, 8100-500 Loulé, Portugal
Email: portugal-yacht-charters@estrelas-e-caravelas.pt
Phone: +351 962 420 986
Estrelas e Caravelas, Unipessoal, Lda. is the data controller for the processing described in this policy.
2. What data we collect
Information provided directly
- name;
- email address;
- telephone number;
- selected yacht, experience or programme;
- preferred date and number of guests;
- messages and other information submitted with an enquiry.
Booking and maritime-compliance information
If an enquiry progresses to a booking, we may request additional information required to perform the service, prepare contractual documents, process payments, comply with passenger-manifest obligations and meet maritime, safety, accounting or other legal requirements.
Technical information
Our systems may record limited technical information required for security and operation, including IP address, request time, browser information and system logs.
3. How we use personal data
We use personal data to:
- respond to availability, pricing and booking enquiries;
- prepare quotations and take steps requested before entering into a contract;
- manage bookings, customer communications and operational tasks;
- provide the requested yacht charter or experience;
- process payments and issue confirmations where applicable;
- meet maritime, safety, accounting, tax and other legal obligations;
- protect customers, the website and our systems against misuse or fraud.
We do not sell personal data.
4. Legal basis for processing
Depending on the circumstances, processing is based on:
- pre-contractual steps and contractual necessity — to answer your request, prepare a quotation and provide a booked service;
- legal obligations — including maritime, safety, accounting and tax requirements;
- legitimate interests — to operate, manage and secure our services and maintain appropriate business records;
- consent — where required for non-essential cookies or separate marketing communications.
An availability enquiry is not used for unrelated marketing without a separate lawful basis.
5. Data sharing
Personal data may be shared, where necessary, with:
- authorised Estrelas e Caravelas personnel;
- the yacht, experience or service provider selected by the customer;
- payment and financial-service providers;
- website hosting, email, communications, document-management and technical-support providers;
- public authorities when disclosure is required by law.
Service providers may process data only as necessary to deliver their services and subject to appropriate contractual and security obligations.
6. Hosting and infrastructure
The website and central operational systems are hosted on infrastructure supplied by Hetzner Online GmbH in the European Union.
Enquiries submitted through this website are transmitted securely to the central Estrelas e Caravelas administration system. WordPress does not maintain a separate operational copy of the enquiry database.
7. International transfers
If a service provider processes personal data outside the European Economic Area, we require an applicable legal transfer mechanism and appropriate safeguards in accordance with data-protection law.
8. Data retention
- Enquiries that do not become bookings: retained for up to 12 months after the last relevant interaction, unless a longer period is necessary for a legal claim or another lawful reason.
- Bookings and transactions: retained for the periods required by contractual, maritime, accounting, tax and other applicable legal obligations.
- Technical and security logs: retained only for the period reasonably necessary for security, diagnostics and system operation.
9. Cookies and technical storage
This staging website currently uses only cookies or technical storage necessary for website security, administration and essential functionality.
Google Analytics, Meta Pixel and other advertising or marketing technologies are not currently enabled on this new website. If non-essential technologies are introduced, this policy and the applicable consent controls will be updated before they are activated.
10. Your rights
Subject to the conditions established by law, you may:
- request access to your personal data;
- correct inaccurate or incomplete data;
- request deletion or restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent.
To exercise your rights, contact portugal-yacht-charters@estrelas-e-caravelas.pt. We may request information necessary to confirm your identity.
You may also lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).
11. Data security
We apply technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss or disclosure. These measures include secure hosting, access controls, protected server-to-server communications and data minimisation.
No internet service can guarantee absolute security.
12. Third-party links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. Changes to this policy
We may update this policy when our website, services, providers or legal requirements change. The date at the top identifies the latest revision.
14. Contact us
For questions about this policy or the use of your personal data:
Estrelas e Caravelas, Unipessoal, Lda.
Avenida José da Costa Mealha 162, 1.º D
8100-500 Loulé, Portugal
portugal-yacht-charters@estrelas-e-caravelas.pt
+351 962 420 986